FAQ's

1. How can I contact you?

You can reach us via email at info@nora-tanks.com. Our customer service team is available to assist you with any enquiries or concerns.

2. What is your refund policy?

We have a 30-Day Perfect Fit Guarantee, which means you have 30 days from receiving your item to request a different size if it doesn't fit quite right.

3. Are there any items that cannot be returned?

Certain items cannot be returned, including sale or clearance items, gift cards, and items damaged due to misuse or improper care. If you're unsure about a specific item, please get in touch.

4. What should I do if my item is damaged or defective?

Please check your order when it arrives. If your item is damaged, faulty, or incorrect, contact us immediately at info@nora-tanks.com. We'll assess the issue and work to resolve it promptly.

5. How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen at checkout. Orders are usually processed within 2-5 business days, with delivery taking an additional 5–7 business days.

6. Do you offer exchanges?

Yes, we offer direct exchanges and our 30-Day Perfect Fit Guarantee. Simply reach out to us at info@nora-tanks.com and we'll organise a replacement size for you.